Customer Relationship Manager
Jai Ganesh Tata Motors
Rajkot, Gujaratfull timesenior101 views
Strategic CRM
Leadership
Customer Lifecycle Management
Escalation Management
Performance Analysis
Service Excellence
Public Relations
Job description
We are looking for a senior-level Customer Relationship Manager to lead our CRM department. You will be responsible for defining customer engagement strategies and overseeing the CRE team to ensure top-tier service delivery. Your focus will be on maximizing customer lifetime value, managing loyalty programs, and resolving high-priority escalations. Analytical skills are required to interpret satisfaction data and drive improvements.
Requirements
Proven experience in a managerial CRM role
Strategic thinking and leadership capability
Excellent analytical and reporting skills
Outstanding conflict resolution skills
Contact details
Phone: +91 9081098984
WhatsApp: +91 9081098984
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